By Mehdi Khosrow-Pour

The expansion of contemporary details expertise has created a problem within the organizational and managerial components of IT. whereas technological advances frequently make projects more uncomplicated, the human part of a role continues to be affected.

Cases at the Human facet of data expertise presents many real-life examples of ways businesses have dealt with human facet matters within the total usage and administration of IT. It offers details to help educators and pros within the implementation of concepts for the advantage of the corporate or association.

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Additional info for Cases on the Human Side of Information Technology (Cases on Information Technology Series)

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Another was with the department’s image—with Copyright © 2006, Idea Group Inc. Copying or distributing in print or electronic forms without written permission of Idea Group Inc. is prohibited. 30 Craig limited resources and a heavy workload, many end users felt the department was unresponsive to their needs. Merging the two separate departments (IS and CCS) could involve a full review, with restructuring of responsibilities and personnel; or it could simply be a change in reporting relationships (which was the current situation).

Marshall Scott Poole (PhD, 1979, University of Wisconsin) is a professor of information and operations management and of communication at Texas A&M University. He has conducted research and published extensively on the topics of group and organizational communication, conflict management, computer-mediated communication systems, implementation of information systems, and organizational innovation. He has coauthored or edited 10 books, including Communication and Group Decision-Making, Research on the Management of Innovation, Organizational Change and Innovation Processes: Theory and Methods for Research, and Handbook of Organizational Change and Innovation.

Figure 1 shows the organisational structure of the University, and where IT fits in. Historically, IS and CCS had reported to different Vice Presidents. Now they reported to the IT Officer. Rene was recently appointed Laurier’s first IT Officer, with a mandate to develop and implement an IT strategy for the university, merge the two separate departments, and Copyright © 2006, Idea Group Inc. Copying or distributing in print or electronic forms without written permission of Idea Group Inc. is prohibited.

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